Last updated: July 22, 2026
1. Refund Eligibility
We offer a 14-day money-back guarantee on the initial SmartDock or Recall subscription purchase made through Paddle. You may request a full refund within 14 days of that purchase date.
2. How to Request a Refund
To request a refund, please contact us through one of the following methods:
- Email us at feedback@hshstech.com with your order number and the email address used for the purchase
- Include the reason for your refund request (optional, but helps us improve our products)
- We will process your refund request within 2 business days
3. Refund Processing Time
Once a refund is approved, it will be processed as follows:
- Refunds are issued through Paddle to your original payment method
- Processing typically takes 5-10 business days, depending on your payment provider
- A refund confirmation email will be sent from Paddle to your purchase email address
4. Subscription Cancellation
4.1 How to Cancel
You may cancel a SmartDock or Recall subscription at any time by:
- Choosing Manage Subscription in the app to open a one-time Paddle customer portal link
- Contacting our support team at feedback@hshstech.com for assistance
4.2 After Cancellation
After cancelling your subscription:
- Your premium features will remain active until the end of the current billing period
- Your account will automatically downgrade to the free tier when the billing period ends
- Local Profiles and workspaces are preserved; items beyond the Free allowance become read-only and remain deletable until subscription access is restored
5. Paddle Purchases
SmartDock and Recall subscription purchases are processed through Paddle.com. Paddle is our Merchant of Record and handles payment and refund processing. Purchases may appear on your statement with a Paddle descriptor. Refunds are also subject to Paddle's Refund Policy.
6. Contact Us
If you have any questions about refunds, please contact us at:
We commit to responding to all refund-related inquiries within 2 business days.